Why Choose Us?

About the Good Garage Scheme

The Good Garage Scheme was formed because of the need for effective self-regulation of independent workshops and MOT centres. Motorists can use the website www.goodgaragescheme.com to find a trustworthy garage in their area. Garages that join the scheme:

  • Adhere to a strict Code of Conduct and pledge to have their customers’ best interests at heart
  • Must agree what work needs doing with their customers before it is carried out
  • Work to an industry-standard checklist
  • Must supply each customer with a feedback card allowing them to give their views on service directly to the Good Garage Scheme, which operates a stringent complaints procedure
  • Are subject to regular mystery shopper-style audits and face expulsion if they break the Code of Conduct

The initiative has gone from strength to strength, with member garages carrying out on average 67,666 services a month, generating over 10,000 feedback cards from consumers per month – allowing the garages a valuable insight into their performance as seen through the eyes of the customer.

The Good Garage Scheme takes a strong line with its members and has removed 700 garages from the scheme.

What guarantees do you have?

Help is at hand if you feel you need further explanation of what went on during your car’s service and we have a formal complaints procedure if you feel things need to be taken further. The Good Garage Scheme monitors customer feedback and receives as many as 10,000 plus customer feedback cards per month.

These provide extremely valuable testimonials from customers as well as highlighting any concerns they have which we would take up directly with the garages involved. The feedbacks are posted on the Good Garage Scheme website to help motorists choose a suitable Good Garage.

In addition, The Good Garage Scheme offers to liaise with motorists who may have issues with member garages so that these are resolved.

Why use Which? Trusted traders?

Which? has been rigorously testing products and services for nearly 60 years and now assess local tradesmen and tradeswomen. The Which? Trusted trader logo is a sign of reputation and trust; helping consumers choose the right trader for them and giving good traders the recognition they deserve.

Which? Trusted Traders is an endorsement scheme run by Which? that recognises reputable traders who successfully pass an assessment process carried out by their trading standards professionals. 

Not just anyone can become endorsed. The assessment process includes:

Credit report

This is obtained to validate the financial health of a business who applies to be assessed.

Customer Satisfaction

The Which? Trusted Traders endorsement team will check a selection of customer references from 10 domestic customer details chosen at random by the assessor.

Business procedures

A thorough examination of business and administrative procedures to ensure that businesses have consumer interests in mind.

Who makes the grade?

Those who don’t make the grade don’t get endorsed. Due to the high demands of the assessment, not all businesses that apply get through the assessment process. Only those who meet Which? high standards can become Which? Trusted traders.